This policy applies to the one-off Uplift Pre-Send Check and the separate AI Work Toolkit subscription sold by UPLIFT HOUSE LTD. It does not exclude, restrict or replace any statutory right or remedy that applies to you.
Pre-Send Check: one-time digital purchase
The £9 Uplift Pre-Send Check is a separately purchased, immediately downloadable digital product. It does not create a subscription or recurring charge. It is an educational review system, not an accuracy certification.
For new purchases made under the checkout that explicitly discloses this policy: Uplift does not ordinarily provide discretionary refunds if a customer changes their mind after digital supply begins with the required express consent and acknowledgement. This is not a blanket exclusion of statutory rights.
Where digital content is faulty, not as described, unavailable or otherwise fails applicable legal requirements, mandatory consumer remedies continue to apply. We also investigate duplicate, incorrect or unauthorised charges. Contact hello@weareuplift.club using the purchase email and receipt. We will review the circumstances and the applicable legal obligations.
Existing customers: Buyers who purchased when Uplift offered the voluntary 30-Day Pre-Send Guarantee retain that promise on the terms agreed when they bought the product. To claim it, contact the same support address within 30 days of that purchase and explain why the review process did not meet the guarantee. New refund terms are not retrospective.
Immediate digital supply requires express consent, acknowledgement of the effect on a statutory change-of-mind cancellation right, and confirmation in a durable format. Those requirements are separate from mandatory remedies if the digital product does not conform to the contract.
The 30-Day Action Guarantee
Uplift offers a voluntary guarantee on the initial £19 toolkit payment. Use Uplift during your first 30 days and take at least one recommended action in a real situation. If you do not come away with at least one useful response, script, rule or action you would genuinely use again, contact hello@weareuplift.club from the email address associated with your account within 30 days of the initial purchase and ask to use the 30-Day Action Guarantee.
When a valid Action Guarantee refund is processed, the initial £19 is refunded and future subscription renewal is stopped. The associated paid entitlement may end when the refund is processed. If you later want to return, you can subscribe again at the then-current offer.
The Action Guarantee is an additional voluntary promise. It does not replace, reduce or limit statutory rights, including remedies that may apply to faulty, unavailable or misdescribed digital content.
Cancel renewal anytime
You can stop future renewal charges at any time from Account settings using the online Cancel renewal control. You can also email hello@weareuplift.club from the address associated with your account.
When you cancel, no further monthly renewal payment will be taken. Unless a statutory right, the Action Guarantee or another agreed remedy requires otherwise, your access continues until the end of the current paid period.
Charges and refunds
The initial £19 payment covers the first 30 days. After that, each £19.99 payment covers the next monthly billing period. Cancelling renewal does not automatically refund a charge for a period that has already begun.
Outside the 30-Day Action Guarantee, we provide a refund or other remedy where required by law and may also correct duplicate, incorrect or unauthorised payments.
Immediate access and statutory cancellation rights
Uplift access starts immediately at your express request. Before payment, checkout records your request for immediate supply and your acknowledgment of the effect this may have on a statutory cancellation right. Depending on the legal classification of the supply and the circumstances, a cancellation right may be lost after digital content supply begins with the required consent and acknowledgment, or a proportionate amount may be payable for a service already supplied.
If a statutory cancellation or cooling-off right applies, contact us promptly at hello@weareuplift.club. We will assess and process any refund required by law. Mandatory rights remain available regardless of this policy or the voluntary Action Guarantee.
Faulty, unavailable or misdescribed digital content
Contact us if Uplift is faulty, materially unavailable or misdescribed. Nothing in this policy limits remedies that apply under mandatory consumer law.
Duplicate, incorrect or unauthorised payments
Contact us promptly if you believe you were charged twice, charged the wrong amount or did not authorise a payment. Never send a password or full card details. Do not submit a second purchase while a payment or entitlement issue is being investigated.
After a refund
If a full refund is processed, the entitlement associated with that payment may end. For refunded Reset subscriptions, Uplift also stops future renewal when the refund is processed. Transaction and accounting records may be retained where required or reasonably necessary.
See the terms of use and sale for the full subscription contract.